Refund policy

Refund and Return Policy

Please review your product, quantity, variant and delivery details before placing an order.

Standard products:
If a standard product arrives damaged, defective or incorrect, contact us within 7 days of delivery. Please provide your order number, photos of the packaging and product, and a description of the issue. We will review the claim and, where appropriate, offer a replacement, credit or refund.

Custom and private-label products:
Products made to approved artwork, specifications, colors, packaging or branding are not cancellable or returnable after production has started, except where the product has an agreed manufacturing defect or does not match the approved specification.

Custom tooling and mold projects:
Tooling orders, design work, trial samples and mold development are handled according to the written project quotation and approval record. Cancellation, revision, ownership and refund terms must be confirmed in that quotation before work begins.

Products that have been used, altered, damaged after delivery or returned without prior approval may not qualify for a refund or replacement.

Approved returns must follow our return instructions. Unless the issue was caused by our error or an agreed product defect, return shipping costs are the customer's responsibility.

This policy does not limit any consumer rights that cannot legally be excluded in the customer's country or region.

To request support, contact:
Email: pkq359124@gmail.com
WhatsApp: +1 843 433 0037
China Tel: +86 139 0296 9953