Shipping policy
SHIPPING POLICY
Last Updated: September 26, 2026
TIGR Pickleball supplies products directly from our factory in Dongguan, China.
Shipping methods and delivery terms depend on the product, order quantity, shipment weight, destination, and the shipping or trade terms applicable to the order.
1. SHIPPING METHODS
DDP Air Express
Available for selected samples and smaller orders.
When this shipping option is available and selected at checkout, applicable import duties and taxes covered by the DDP shipping service are included in the shipping arrangement.
Estimated delivery or transit time will be displayed at checkout where available.
DDP Sea Shipping
Available for selected bulk orders.
When this shipping option is available and selected at checkout, applicable import duties and taxes covered by the DDP shipping service are included in the shipping arrangement.
Estimated delivery or transit time will be displayed at checkout where available.
EXW / FOB — BUYER-ARRANGED FREIGHT
Buyers may arrange their own freight forwarder or pickup from our Dongguan factory.
Shipping costs are not included under this option.
Freight arrangements, pickup, transportation, insurance, and applicable charges are the buyer’s responsibility unless otherwise expressly agreed in writing.
For EXW, FOB, or other Incoterms® transactions, the applicable named place or port and specific trade term will be confirmed in the quotation, proforma invoice, order confirmation, purchase order, or other written agreement.
2. SHIPPING CHARGES
Shipping charges and available delivery methods are calculated at checkout where applicable, based on factors including the delivery address, shipment weight, product type and available shipping method.
Wholesale, bulk, OEM/ODM, private-label, tooling, mold and other special-project shipping charges may be quoted separately.
Any shipping arrangement specifically agreed in a written quotation, proforma invoice, purchase order or order confirmation will take precedence over general checkout shipping information for that transaction.
3. DELIVERY TIMES
All production, dispatch, delivery and transit times displayed on our website, at checkout, in quotations or in other communications are estimates unless TIGR expressly confirms a guaranteed deadline in writing.
Actual delivery times may be affected by customs clearance, carrier schedules, port congestion, weather, transportation interruptions, inspections, peak shipping periods and other circumstances beyond TIGR’s reasonable control.
4. CUSTOMER SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information, including the delivery address, recipient name, telephone number and other information reasonably required for shipment and delivery.
Additional costs, failed delivery, storage charges, redelivery charges or other expenses resulting from incorrect, incomplete or outdated information supplied by the customer may be charged to the customer to the extent permitted by applicable law.
5. CUSTOM, OEM, BULK AND MOLD ORDERS
For custom products, private-label orders, OEM/ODM projects, wholesale or bulk orders, tooling and mold projects, production lead times, shipping methods, delivery terms and risk-transfer terms may be separately specified in the applicable quotation, proforma invoice, purchase order, order confirmation or other written agreement.
Where transaction-specific written terms differ from this general Shipping Policy, the transaction-specific terms will apply to the extent permitted by applicable law.
6. RISK OF LOSS OR DAMAGE DURING TRANSPORTATION
Risk of loss or damage to goods during transportation will be determined by the applicable Incoterms® 2020 rule, named place or port, shipping term, quotation, proforma invoice, purchase order, order confirmation or other written agreement applicable to the transaction.
Once transportation risk has transferred from TIGR to the customer under the applicable trade term or written agreement, TIGR will not be responsible for loss, theft, destruction, crushing, impact damage, scratches, deformation, corrosion, water damage, improper handling, loading or unloading damage, carrier damage, customs-inspection damage, warehouse damage, transshipment damage or other transportation loss occurring after the applicable risk-transfer point, except to the extent directly caused by TIGR’s failure to perform an obligation for which TIGR remained responsible.
7. CARGO INSURANCE
International transportation may involve multiple carriers, freight forwarders, warehouses, terminals, customs inspections, loading, unloading and transshipment operations.
Customers are strongly advised to purchase adequate cargo insurance, particularly for molds, tooling, machinery, heavy goods, high-value goods and bulk shipments.
Unless the applicable Incoterms® rule or a separate written agreement expressly requires TIGR to provide cargo insurance, cargo insurance is not included and is the customer’s responsibility.
At the customer’s written request before shipment, TIGR may assist in arranging cargo insurance where commercially available.
Insurance premiums, deductibles, exclusions, coverage limitations and other insurance costs or conditions will be borne by the customer unless otherwise agreed in writing.
A customer’s decision not to purchase cargo insurance does not transfer transportation risk back to TIGR after such risk has otherwise transferred to the customer.
8. MOLDS, TOOLING AND HEAVY GOODS
Molds, tooling and other heavy or high-value products may be particularly susceptible to impact, abrasion, deformation or other damage during multi-stage transportation.
Customers purchasing such products are strongly advised to obtain appropriate cargo insurance based on the value, weight and transportation method of the shipment.
Where such goods were manufactured according to the confirmed specifications, properly packed, and were in conforming condition at the applicable risk-transfer point, any loss or damage occurring thereafter during transportation will be treated as transportation risk rather than a TIGR manufacturing defect, except where otherwise required by applicable law or expressly agreed in writing.
9. TRANSIT DAMAGE AND SHIPPING CLAIMS
If a shipment shows visible signs of transportation damage, the customer should retain the goods, external packaging, internal packaging and shipping labels and document the condition with photographs or video as soon as reasonably practicable.
Where loss or damage occurred after transportation risk had transferred to the customer, the customer should pursue the applicable claim against the carrier, freight forwarder, logistics provider or cargo insurer.
TIGR will reasonably cooperate by providing available commercial invoices, packing records, shipment records, pre-shipment photographs or other reasonably available documentation that may assist with the claim.
Such assistance does not constitute an admission of liability by TIGR.
Manufacturing defects, incorrect products and material non-conformity with confirmed order specifications are handled separately under our Refund, Return & Claims Policy.
10. FORCE MAJEURE AND EVENTS BEYOND REASONABLE CONTROL
To the extent permitted by applicable law, TIGR will not be responsible for loss, damage, delay or failure in performance caused by events beyond TIGR’s reasonable control, including natural disasters, severe weather, fire, flood, earthquake, war, civil disturbance, governmental action, embargo, port closure or congestion, customs action, transportation interruption, carrier failure, labor disruption, epidemic, pandemic or other comparable events beyond TIGR’s reasonable control.
Nothing in this section excludes any responsibility that cannot lawfully be excluded or limited.
11. SPECIAL SHIPPING REQUIREMENTS
Please contact TIGR before placing an order if you require:
• A specific freight forwarder
• Cargo insurance
• A specific Incoterms® rule
• A specific named port or delivery location
• Special packaging
• Shipping documentation
• A specific delivery schedule
• Other special logistics arrangements
Any special arrangement must be confirmed by TIGR in writing before it becomes part of the order.
12. CONTACT US
For shipping-related questions, please contact:
TIGR Pickleball
Shenzhen Nalin Technology Co., Ltd.
Email: pkq359124@gmail.com
WhatsApp: +1 843 433 0037
China Tel: +86 139 0296 9953